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The Manager, Operational Excellence supports the Distribution Center (DC) by collaboratively driving improvements in safety, performance, efficiency, and quality metrics. The role will work directly with the Area Managers and Operation Managers and coach the leaders on integrating the Harbor Freight Tools Performance System methodologies into the everyday business of the distribution center. The manager will also work closely with Engineering, IT, Training, and all of Operations to develop, implement, and ensure compliance of process improvement initiatives within the DC. He/She will leverage Lean principles to drive process and throughput efficiency. This candidate must be self-motivated, have high attention to detail, have strong communication skills, and work effectively in a team environment.
Essential Duties And Responsibilities
Act as a change agent within the DC to identify, lead, support and implement lean distribution methodologies
Work in a collaborative, team-oriented environment to drive and lead process improvement within the DC
Develop and review process designs, business cases, specifications, and implementation plans
Serve as a key partner to Operations, Engineering, and Training
Leverage existing best practices within the network and industry to drive improvements within the DC
Models the Company’s values so to influence others to perform in an aligned manner
Provide necessary communication and motivation to staff; monitor individual performance via observation and review of various productivity metrics; counsel and discipline as necessary
Lead the creation and sustainment of a culture of continuous process improvement and associate engagement
Troubleshoot and provide solutions for issues that are complex in scope
Lead projects to ensure effective process integration across the DC and/or across the DC network
Develop and/or manage KPIs to ensure performance, service, quality and cost goals are achieved
Ensure that a climate of openness, trust and respect exists for each Associate
Establish courses of action for self and others to ensure that work objectives are approached with a sense of urgency, attacked in a standardized manner, and consistent with building goals and objectives
Lead in ways that ensure the work environment is maintained in accordance with 5S and Safety requirements
Continually build business acumen by accurately identify problems, issues and opportunities, collect data to draw conclusions and choose a course of action based on facts
Regular attendance is an essential function of the job
Additional responsibilities as defined by manager
Scope
Organizational Scope – Provides direct coaching to facility Area Managers and Operations Manager
Travel up to 15%
RequirementsJob Qualifications – Education and Experience
Bachelor’s degree or equivalent experience
Minimum of 3 yrs. of work history directly related to Distribution, operations management and/or process engineering
Excellent oral and written communication skills
Ability to observe processes in detail, and coach to behaviors using the standards provided
Proven ability as a self-starter and proactive problem-solver
Strong leadership skills that are displayed through the ability to coach and influence up and across the leadership structure
Solid background and accomplishments in Distribution Operations, Distribution Systems, Standard work, and Training and Development
Strong analytical and problem-solving skills and the ability to take initiatives to make and stand by decisions
Experience with work measurement methodologies and tools with an emphasis on time study expertise
Experience in best methods development
Excellent planning and organizational skills
Ability to learn quickly and follow project plans resulting in timely project delivery
Advanced computer skills, MS suite, Visio
Lean Six Sigma experience preferred
Competencies
Leadership - Models the Company’s values and influences others to achieve individual or team objectives. Promotes development of a highly engaged and high-performance team.
Communication - Clearly conveys information through a variety of media to individuals or groups in a manner that is understandable, easy to retain and timely.
Initiative - Approaches work objectives with a sense of urgency and a dedication to exceeding performance expectations.
Problem-solving/Decision-making - Accurately identifies problems, issues and opportunities, collects data to draw conclusions and chooses a course of action based on facts.
Planning & Organization - Establishes courses of action for self and others to ensure that work objectives are met.
Policy Compliance - Manages in accordance with Company policies and procedures and promotes compliance in others.
Humility - Models core Company competency by remaining humble in all activities and tasks.
Physical RequirementsGeneral office environment requiring ability to:
stand, walk, sit for extended periods of time
speak and listen to others in person and over the phone
use keyboard and read from computer screen and reports
lift 50 pounds
SafetyThe candidate must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.
The anticipated salary range for this position is $98,880— $123,600 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In
addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 200 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Retail
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